Prepare for the Microsoft Dynamics 365 Contact Center AI Engineer Associate (AB-250) certification exam with this comprehensive, exam-aligned course. Designed for contact center engineers and solutions professionals who design and run modern contact center as a service (CCaaS) solutions, this course walks you through what you need to build and operate AI-powered contact centers on Microsoft Dynamics 365 Contact Center. Start with cloud and AI foundations, then move into deploying Dynamics 365 Contact Center, implementing channels, and configuring service-oriented autonomous agents. Explore the representative experience with Microsoft Copilot, apply responsible AI principles and safety controls, and work with the Microsoft Foundry platform, including Foundry Agent Service and the Microsoft Agent Framework. Round out your preparation with unified routing, queue management, workforce management, and contact center analytics—including AI-powered quality evaluation and Application Insights for conversation diagnostics.
This course was created by Tutorials Dojo. We are pleased to host this training in our library.
Learn More